Legal

Terms & Conditions

Effective date: 31 July 2026 · Last updated: 31 July 2026

In accordance with IT Act 2000 · Consumer Protection Act 2019 · E-Commerce Rules 2020 · Arbitration & Conciliation Act 1996

1.Agreement & Acceptance

These Terms and Conditions ("Terms") constitute a legally binding agreement between you and Zetabyte Tech Solutions Private Limited ("BookAnySalon", "we", "our", "us"), governing your use of the BookAnySalon mobile application and website (collectively, the "Platform").

By downloading, installing, or using the App, or by accessing our Website, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree with any part of these Terms, you must not use the Platform.

2.BookAnySalon is a Marketplace Intermediary

BookAnySalon is a technology platform. We connect customers with independent salons. We are not a salon and do not provide beauty or grooming services.

•BookAnySalon is an intermediary under the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020
•The salon services you receive are provided entirely by the Salon you book — not by BookAnySalon
•The contract for any salon service is directly between you (the Customer) and the Salon
•We are not responsible for the quality, safety, suitability, or legality of the services provided by Salons
•Salons listed on the Platform operate as independent service providers and are not employees, agents, or partners of BookAnySalon

3.Eligibility

•You must be at least 18 years of age to register and use the Platform
•By using the Platform, you confirm you are 18 or older and legally capable of entering into a binding contract under Indian law (Indian Contract Act, 1872)
•If you are registering as a Salon Owner, you confirm you have the legal authority to bind your business to these Terms
•The Platform is currently available to users in India only

4.Account Registration & Security

•You must provide accurate, current, and complete information during registration and keep it up to date
•You are solely responsible for maintaining the confidentiality of your account password and for all activity that occurs under your account
•Notify us immediately of any unauthorized access to your account at support@bookanysalon.com
•You may hold one Customer account and one Salon Owner account. Creating multiple accounts to circumvent platform policies is prohibited
•We reserve the right to terminate accounts with inaccurate or fraudulent registration information

5.Customer Terms

5.1 Booking

•You may browse salons, services, and pricing without an account
•Placing a booking requires a registered and verified account
•A booking is confirmed once you receive an in-app confirmation. Confirmed bookings result in a real-time slot block for that Salon
•Ensure that the date, time, service selection, and contact details you provide are accurate — errors in booking details are your responsibility
•You may select a preferred artist when booking; artist availability is subject to their schedule

5.2 Cancellation & Refund Policy

•You may cancel or reschedule a booking up to 2 hours before your scheduled appointment time, directly from the App
•Cancellations made less than 2 hours before the appointment may not be eligible for a refund, at the Salon's discretion
•For online payments, approved refunds are processed within 5–7 business days to your original payment method via Razorpay
•If the Salon cancels or fails to honour a confirmed booking, you will receive a full refund
•Platform-funded coupons are not refundable in cash; any applicable coupon credit will be reinstated

5.3 No-Show Policy

If you do not arrive for your appointment and have not cancelled within the permitted window, the Salon may mark the booking as a no-show. No-show bookings are generally not eligible for a refund. Repeated no-shows may result in restrictions on your account.

5.4 Reschedule

You may propose a reschedule subject to Salon availability. The Salon may also propose an alternative date/time; you may accept or decline within the App. Accepted reschedules replace the original booking — the original slot is released.

5.5 Payments

•Online payments are processed by Razorpay — accepted modes include UPI, debit/credit cards, net banking, and wallets
•Cash payments (where offered by the Salon) are settled directly between you and the Salon
•You agree not to initiate a chargeback or payment dispute without first contacting us at support@bookanysalon.com
•Prices displayed include applicable service charges unless explicitly stated otherwise
•BookAnySalon does not charge any platform fee or convenience fee to Customers

6.Salon Owner Terms

6.1 Listing & KYC

•Salon Owners must complete KYC (Know Your Customer) verification before their salon is listed as discoverable on the Platform
•You must provide and maintain accurate salon information — name, address, contact details, services, pricing, working hours, and gallery photos
•Misrepresentation of your salon, services, or pricing is grounds for immediate suspension
•You are responsible for ensuring your salon complies with all applicable local laws, licences, health regulations, and professional standards
•Your salon listing may be reviewed and moderated by our admin team at any time

6.2 Obligations to Customers

•You must honour all confirmed bookings. Unexplained or habitual cancellations may result in suspension
•You must deliver services at the price listed on the Platform. Charging a Customer more than the displayed price is strictly prohibited
•You must not solicit a Customer to book or pay for services outside the Platform for services they discovered via BookAnySalon
•You must maintain your availability schedule accurately to prevent double-bookings
•You are responsible for the conduct of all staff and professionals operating under your salon listing, including home visit professionals

6.3 Salon Status

Salons go through three statuses: Pending (KYC under review), Active (live and bookable), and Suspended (removed from discovery). Status transitions are managed by the platform admin.

7.Home Visit Bookings

Home visit services are provided by the Salon — not by BookAnySalon. All liability for home visit services rests with the Salon.

•Home visit availability is offered at the Salon's discretion, within their specified service radius and for the applicable home visit fee
•When booking a home visit, you share your home address and associated GPS location with the Salon and its assigned professional
•BookAnySalon does not screen, background-check, or employ home visit professionals — they are engaged by the Salon
•You should ensure someone is present at home during the visit for safety purposes
•BookAnySalon is not liable for any personal injury, property damage, or loss occurring during a home visit
•You accept that providing your home address to a Salon professional carries inherent privacy and safety considerations, and you assume this risk

8.In-App Messaging

The in-app chat feature facilitates communication between Customers and Salons for booking-related matters only.

You must not use the chat to:

•Spam or send unsolicited commercial messages
•Solicit bookings or payments outside the Platform
•Share sensitive personal information (bank details, passwords, Aadhaar/PAN numbers)
•Make threats, engage in harassment, or use abusive language
•Share content that is illegal, obscene, or defamatory

We reserve the right to review chat messages when investigating reported violations or disputes. Chat data is retained as part of the booking record and subject to our Privacy Policy.

9.User Content & Reviews

•You may post a review only for a booking that has reached Completed status. The review window opens immediately after booking completion
•Reviews must be honest, factual, and based on your actual experience. Do not post fake, incentivised, or defamatory reviews
•By submitting reviews, photos, or other content, you grant BookAnySalon a non-exclusive, royalty-free, worldwide licence to use, display, reproduce, and distribute that content on the Platform and in promotional materials
•You retain ownership of your content but are solely responsible for its accuracy and lawfulness
•We reserve the right to remove content that violates these Terms, is flagged by users, or is found to be fraudulent, abusive, or misleading
•Salons may not offer incentives (discounts, free services, cash) in exchange for reviews

10.Prohibited Activities

You must not:

•Create fake accounts or impersonate another person or business
•Submit false, misleading, or defamatory reviews
•Make bogus bookings to harm a Salon's slot availability or reputation (review-bombing, slot-locking)
•Engage in any form of payment fraud, chargeback abuse, or coupon misuse
•Use the Platform to operate an unlicensed business or offer services you are not qualified or licensed to provide
•Attempt to gain unauthorised access to our systems, other users' accounts, or the admin panel
•Reverse-engineer, decompile, scrape, or copy any part of the Platform
•Use bots, crawlers, or automated tools to interact with the Platform
•Use the Platform for any purpose that is unlawful under Indian law
•Harass, threaten, or abuse Salons, Customers, or BookAnySalon team members

Violation of this section may result in immediate account suspension and, where applicable, reporting to law enforcement.

11.Platform Fees & Commission

For Customers

BookAnySalon does not charge any platform fee, convenience fee, or subscription to Customers. The price displayed for a service is what you pay (plus any applicable home visit fee). Razorpay payment processing charges, if any, are absorbed by the platform.

For Salon Owners

•BookAnySalon charges a commission on each booking facilitated through the Platform
•The commission rate is communicated to you at onboarding. Changes to commission rates will be notified with a minimum of 30 days' written notice
•Your first calendar month on the Platform is commission-free
•Commission is deducted automatically from payouts processed via Razorpay Route split payments
•Featured listing placements, if opted for, are separately priced and communicated at the time of purchase

12.Tax Obligations

For Salon Owners

•You are solely responsible for your own tax obligations arising from services provided through the Platform, including GST registration and filing, professional tax, and income tax
•As an e-commerce operator facilitating transactions between Customers and Salons, BookAnySalon may be required to deduct Tax Collected at Source (TCS) at 1% under Section 194-O of the Income Tax Act, 1961, on amounts payable to you, where applicable thresholds are met
•TCS certificates (Form 27D) will be issued to you as required by law and credited against your advance tax liability
•If BookAnySalon is registered for GST, applicable GST on commission invoices will be charged at the prevailing rate (currently 18%)

For Customers

Prices for salon services are set by Salons and may or may not include GST. BookAnySalon does not issue GST invoices for salon services — any tax invoices for services rendered must be obtained from the Salon directly.

13.Intellectual Property

•The BookAnySalon name, logo, app design, user interface, and all original content on the Platform are owned by or licensed to BookAnySalon
•You may not copy, reproduce, modify, adapt, distribute, or create derivative works of any Platform content without our prior written permission
•The Platform and its underlying technology are protected by applicable copyright, trademark, and intellectual property laws of India
•Nothing in these Terms transfers any intellectual property rights to you

14.Disclaimers

•The Platform is provided on an "as is" and "as available" basis without warranties of any kind, express or implied
•We do not guarantee uninterrupted, error-free, or virus-free operation of the Platform
•Salon ratings, reviews, and rankings are user-generated and unverified — we do not endorse any claim made in a review
•We do not guarantee the availability of any Salon or service at any given time — salons may cancel or modify their availability
•We do not guarantee that the Platform will be free from unauthorised access or data breaches, though we take reasonable security measures

15.Limitation of Liability

To the maximum extent permitted by applicable Indian law:

•BookAnySalon shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from your use of the Platform
•BookAnySalon shall not be liable for the quality, safety, or outcome of services rendered by any Salon
•BookAnySalon shall not be liable for disputes between Customers and Salons arising from service delivery
•BookAnySalon shall not be liable for any personal injury or property damage arising during home visit services
•Our total aggregate liability for direct damages shall not exceed the amount you actually paid for the specific booking giving rise to the claim

Nothing in these Terms limits our liability for: (a) fraud or fraudulent misrepresentation; (b) death or personal injury caused by our gross negligence; or (c) any liability that cannot be excluded by applicable Indian law.

16.Indemnification

You agree to indemnify, defend, and hold harmless BookAnySalon, its directors, officers, employees, agents, and affiliates from and against any claim, liability, loss, damage, or expense (including reasonable legal fees) arising out of or related to:

•Your use of or inability to use the Platform
•Your violation of these Terms
•Your violation of any applicable law or third-party rights
•Any content you submit to the Platform (reviews, photos, chat messages)
•Services you provide as a Salon Owner

17.Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. The Indian Contract Act, 1872; the Information Technology Act, 2000; the Consumer Protection Act, 2019; and other applicable Indian laws govern the use of this Platform.

Subject to the Dispute Resolution clause (Section 18), any legal proceedings arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Pune, Maharashtra, India.

18.Dispute Resolution

18.1 Customer–Salon Disputes

If you have a dispute with a Salon (e.g., regarding service quality, no-show, overcharging, or refund), please contact us at support@bookanysalon.com with your Booking ID and a description of the issue. We will attempt to mediate in good faith. BookAnySalon's determination on platform-related matters (refund eligibility, booking status) is final; service quality disputes remain the Salon's responsibility.

18.2 Platform Disputes

Disputes relating to platform operations (account suspension, commission calculations, policy enforcement) will first be referred to informal negotiation. If unresolved within 30 days of written notice, such disputes shall be referred to binding arbitration in Pune, Maharashtra, under the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in English before a sole arbitrator mutually agreed upon by the parties.

18.3 Consumer Forum

Nothing in these Terms prevents you from approaching the appropriate Consumer Dispute Redressal Forum under the Consumer Protection Act, 2019, if you are a consumer and have a valid consumer grievance.

19.Account Suspension & Termination

Our right to suspend or terminate

We may suspend or terminate your account, with or without notice, if you:

•Violate any provision of these Terms
•Engage in fraudulent, abusive, or illegal activity
•Pose a safety risk to other users, Salons, or the Platform
•Fail to maintain accurate account information

Your right to delete your account

•Customers: Profile tab → Delete Account
•Salon Owners: Profile tab → Edit Salon Profile → Danger Zone → Delete Account
•On deletion, you must type DELETE to confirm. The process is irreversible — your profile, active bookings, reviews, and data are permanently removed
•Active bookings at the time of deletion will be cancelled and refunds processed where applicable
•Booking records may be retained in anonymised form for legal and tax compliance purposes

20.Changes to These Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via in-app notification or email at least 30 days before taking effect. Minor changes (e.g., clarifications, formatting) may be made at any time.

Continued use of the Platform after the effective date of any change constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Platform and may delete your account.

21.Grievance Officer

In accordance with the Information Technology Act, 2000, IT Rules, 2011, Consumer Protection Act, 2019, and Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer:

Name: Abhijeet

Designation: Grievance Officer

Email: support@bookanysalon.com

Address: Nakate Chowk, opp. Baliraj Colony, Jyotiba Colony, Baderaj Colony, Rahatani, Pimpri-Chinchwad, Maharashtra 411017

Availability: Monday to Saturday, 10:00 AM – 6:00 PM IST

Grievances will be acknowledged within 48 hours and resolved within 30 days of receipt, as required under applicable Indian law.

22.Contact Us

Zetabyte Tech Solutions Private Limited

Nakate Chowk, opp. Baliraj Colony, Jyotiba Colony, Baderaj Colony, Rahatani, Pimpri-Chinchwad, Maharashtra 411017

General support: support@bookanysalon.com

Privacy queries: privacy@bookanysalon.com

Response time: Within 48 hours on business days